“Yes, we can!” has devolved into “Hey, we might.”
Registered: Jun 2006
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| Where Best Buy Beats Amazon
Where Best Buy Beats Amazon
By Quentin Fottrell
Best Buy continues to lose ground to Amazon and other online retailers, experts say, even though the big-box chain sometimes boasts better prices.
The company reported a 25% drop in earnings last quarter Tuesday, noting particularly weak sales of notebooks, gaming products, cameras and televisions. Interim CEO G. Mike Mikan says Best Buy can combat showrooming – when shoppers peruse at the store and then buy online — by upgrading its stores. “I know there are skeptics out there, I see the share price,” he told an investor conference call. “But I am confident we will prove the skeptics wrong.”
The chain’s solution to showrooming so far seems to be steeper discounts, experts say. People who buy online may now be paying a premium for the convenience of not getting off the couch, says Dan de Grandpre, editor of retail aggregator DealNews.com. In the past six months, DealNews.com listed 228 product deals sold by Best Buy. In those cases, “Best Buy had a lower price on that item than Amazon or any other reputable merchant,” he says. These include deals on everything from digital cameras to gaming consoles, he says. Of course, that’s not always the case, especially on big-ticket items, experts say. (Neither company responded to requests for comment.)
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And even when Best Buy beats the competition on price, the chain doesn’t always offer the best merchandise, experts say. Given the weak sales, the store tends to stock older, unsold gadgets for longer, says Mark Walters, manager of business development for TechBargains.com.
That said, when prices are equal, it can makes sense to buy some products in person, if only to test them. Large items like TVs are also better to buy in-store because of installation issues, the risk of damage in shipping and ease of return to a local store, Walters says. Physical stores also tend to be superior to online outlets when it comes to customer service and tech support, Walters says. The “Genius Bar” at Apple stores raised customer expectations, he says, putting pressure on Best Buy to improve its tech-support “Geek Squad.” Mikan told investors that the company is working to better train the “Geek Squad” to speak with “more authority” on technical issues.
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Vic's daily to do list:
1- Hug a tree
2- 550 useless posts
3- Check in with Domjuan's secretary to see what hes up to for the day.
4- Tweet Obama 150 times
5- Master-bate to pics of Cindy Sheehan
6 - Spread innovative thinking that failed 25 years ago in Europe.
7- Burn an American flag
8- Spew out racist remarks to anybody that isn't a tree-huger like himself.
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